Get in touch
We’re always happy to help!
Drop us a mail. We will get back to you within 24 hours.
support.eu@renewd.comPopular Inquiries
– Create your trade-in order on our website by answering questions to self-declare the device condition and get an estimated price right away.
– Schedule a drop-off by following the instruction shared over the Trade in email.
– Once your device is received and appraised, you’ll receive an e-mail notification within 2-3 business days informing you about the final trade-in value.
– Once you accept the trade-in value the amount will be transferred to your account within 2-3 business days.
– Schedule a drop-off by following the instruction shared over the Trade in email.
– Once your device is received and appraised, you’ll receive an e-mail notification within 2-3 business days informing you about the final trade-in value.
– Once you accept the trade-in value the amount will be transferred to your account within 2-3 business days.
We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
Our competitive prices are based on bids placed by dealers from across Europe. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy.
– Mobile phones
We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.
We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.