Terms & Conditions
Agreement
The trade-in transaction is governed by these terms, made by and between the individual aged 18 or over who uses Renewd’s trade-in services (the “Customer” or “You”) and Renewd (the “Agreement”).
Products which may be traded in under this program
A “Product” shall mean: any eligible electronic device purchased within the applicable jurisdiction, including Mobile Phone, Laptop, Tablet, Earphones, Smart Watch, and Gaming Console, that are accepted by Renewd for trade-in services within the applicable jurisdiction.
Renewd Services and Third-Party Services
By agreeing to accept Renewd’s quoted price for purchasing the Product, whether initial or revised (the “Offer”), you hereby represent, warrant and covenant that:
a. You are the sole; absolute; and lawful owner of the Product.
b. The Product was exclusively for personal use, not for business or commercial use.
c. The Product, along with all accessories, under the Offer is genuine and is not counterfeit, and is free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
d. Wherever applicable, You have provided Product details, including its condition, and these are as stated at the time of availing the Offer.
e. In the event the Product is a mobile, laptop, tablet or smart watch, the Product is in working condition. You must remove any scratch-guard, screen-guard, tempered glass, or other protective covering applied to the screen of the Product.
f. You have deleted all personal data, signed out of your iCloud (iOS) / Google (Android) or similar accounts, and removed any lock code or passwords.
g. The battery of the Product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.
h. The Product should not be damaged, broken, or otherwise tampered with.
i. The Product should match the details entered while placing the Order.
a. You are the sole; absolute; and lawful owner of the Product.
b. The Product was exclusively for personal use, not for business or commercial use.
c. The Product, along with all accessories, under the Offer is genuine and is not counterfeit, and is free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
d. Wherever applicable, You have provided Product details, including its condition, and these are as stated at the time of availing the Offer.
e. In the event the Product is a mobile, laptop, tablet or smart watch, the Product is in working condition. You must remove any scratch-guard, screen-guard, tempered glass, or other protective covering applied to the screen of the Product.
f. You have deleted all personal data, signed out of your iCloud (iOS) / Google (Android) or similar accounts, and removed any lock code or passwords.
g. The battery of the Product proposed to be exchanged must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected.
h. The Product should not be damaged, broken, or otherwise tampered with.
i. The Product should match the details entered while placing the Order.
Device Evaluation and Pricing and Payment
Renewd agrees to purchase the Product for the value agreed upon during the initial Offer, pending inspection.
After the Product is received, Renewd will inspect and verify its condition.
If Renewd’s quoted price aligns with the Customer’s self-evaluation, the trade-in will proceed automatically, and the device will not be returned to You.
If the condition differs from the Customer’s original description, Renewd may issue a revised Offer (the “Revised Offer”). Such Revised Offer shall be made no later than seven (7) days from the date you provided the Product for trade-in.
Once you have received your Revised Offer, you have seven (7) days to either (1) choose to accept the Revised Offer or (2) reject the Revised Offer and request the return of the Product. Failure to do so may result in the automatic return of the Product to the store at which you provided such Product.
You acknowledge that the value of the Product will be provided to You in the form of bank transfer by Renewd.
After the Product is received, Renewd will inspect and verify its condition.
If Renewd’s quoted price aligns with the Customer’s self-evaluation, the trade-in will proceed automatically, and the device will not be returned to You.
If the condition differs from the Customer’s original description, Renewd may issue a revised Offer (the “Revised Offer”). Such Revised Offer shall be made no later than seven (7) days from the date you provided the Product for trade-in.
Once you have received your Revised Offer, you have seven (7) days to either (1) choose to accept the Revised Offer or (2) reject the Revised Offer and request the return of the Product. Failure to do so may result in the automatic return of the Product to the store at which you provided such Product.
You acknowledge that the value of the Product will be provided to You in the form of bank transfer by Renewd.
Data Security
a. You shall be responsible for removing all data stored on the Product, including personal data, and any stickers present on the Product before handing it over to Renewd.
b. Renewd shall not be held liable any data or information stored on the Product, that was not removed by you before handing over the Product, is stolen, transferred or used by any other person or entity once you have sold the Product to Renewd, or any registered dealers of Renewd.
c. In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Renewd, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.
If any data remains and is accessed by third parties, you agree that neither Renewd, nor any affiliated partners are liable for any data loss, misuse, or unauthorized access.
b. Renewd shall not be held liable any data or information stored on the Product, that was not removed by you before handing over the Product, is stolen, transferred or used by any other person or entity once you have sold the Product to Renewd, or any registered dealers of Renewd.
c. In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Renewd, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.
If any data remains and is accessed by third parties, you agree that neither Renewd, nor any affiliated partners are liable for any data loss, misuse, or unauthorized access.
Device Lock and Compliance
All Products must be unlocked, with no iCloud, Google FRP, or carrier locks.
Locked devices will not be accepted and may be returned or recycled at our discretion
Locked devices will not be accepted and may be returned or recycled at our discretion
Personal Information and Privacy
You consent to provide your personal information, including photographic ID (if required), to complete the trade-in process.
Renewd will process your personal data in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Full details are available in the Renewd Privacy Policy.
Renewd will process your personal data in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Full details are available in the Renewd Privacy Policy.
Applicable Law and Jurisdiction
This Agreement is governed by the Dutch law. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of The Netherlands.
Renewd will not trade with or provide any services to OFAC and sanctioned countries.
The Customer must retain a copy of transaction records. The Customer is responsible for maintaining the confidentiality of their account with Renewd.
Renewd will not trade with or provide any services to OFAC and sanctioned countries.
The Customer must retain a copy of transaction records. The Customer is responsible for maintaining the confidentiality of their account with Renewd.
Eligibility
Only individuals aged 18 years and above may participate in this program. Minors are not permitted to register or use Renewd’s services directly.
Cancellation and Refund Policy
No Refunds or Cancellations: Once the Product has been inspected and payment made, the sale is final.
If a revised Offer is rejected before payment, the Product can be returned to the Customer, subject to the applicable return fee.
If a revised Offer is rejected before payment, the Product can be returned to the Customer, subject to the applicable return fee.