How it works

  1. Get your device valued

    Fill in the information and get an estimate price straight away.

  2. Ship your device

    You can send in your device via our courier partner.

  3. Get a direct evaluation

    Our agent will visit you and assess their device at your doorstep.

  4. Get instant money

    Receive the value of your old device paid in cash.

Testimonials

Quotes

“Very smooth experience. Courteous and professional staff. Very responsive. It took me about 15-20 mins to get a phone assessed and make the sale. I will not hesitate to go to them again.”

January 21, 2026

Chetan Choudhury

Apple iPhone 16 Pro Max

EUR 659

Quotes

“Great service from Renewd – devices collected straight from your home within 24 hours of submitting online. A thorough inspection of the device and cash in hand. I will use it again for old gadgets sitting around with no use! Special thanks to Pratik, who came to collect my old phone.”

February 10, 2026

Ellis Hardy

Samsung Galaxy Z Flip6

EUR 283

Quotes

“Such a great experience from Renewd! Fast service, professional staff, and the best prices. Thanks to Haaris, he explained everything I wanted to know and was very friendly and professional. I will be doing business again and highly recommend everyone to try out their service.”

February 3, 2026

Winefredo Yumol

Samsung Galaxy S24

EUR 287

Quotes

 “Massive shout-out to Cris for the smooth transaction, all from the comfort of my home. These guys are exceptionally great. I highly recommend it.”

January 20, 2026

Nikol B.

Apple iPhone 15 Pro Max

EUR 508

Quotes

“I'm pleased with their support. I scheduled a home pick-up. They called me on time, and the inspection and feedback were accurate. In the end, they paid me in cash. It is much better than putting it on the internet and going through the hustle with others. Highly recommend it.”

February 19, 2026

Muhammad Al-Churbaji

Apple iPhone 16 Pro

EUR 527

GoogleTag
4/5 15 Google Reviews

FAQs

Can’t find the answer you are looking for?

Contact Us

Trade-in your device

– Create your trade-in order on our website by answering questions to self-declare the device condition and get an estimated price right away.
– Schedule a drop-off by following the instruction shared over the Trade in email.
– Once your device is received and appraised, you’ll receive an e-mail notification within 2-3 business days informing you about the final trade-in value. 
– Once you accept the trade-in value the amount will be transferred to your account within 2-3 business days.

We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.

Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.

FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.

Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.

*If multiple accounts have been registered, please “Delete account” for all of them.

We provide data wipe for both Android and iOS following the below method:

Android Erasure

High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.


iOS Erasure

The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.

– Mobile phones

We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken.

After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins. 
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned) 
 
For mobile phones, we do not require any accessories.

Grading Criteria – Mobile Phones & Tablets

The below grading questions apply to both mobile phones and tablets.
Please review each question carefully before selecting your device condition.

1. Does the device turn on and work normally?
The device must power on properly, charge normally, and have no battery swelling or overheating.
There should be no security locks (iCloud, Google, PIN, MDM).
If the device does not turn on, is locked, or has battery issues, it will be rejected.

2. Does the device have any cracks (body & Screen), screen issues, or non-original parts?
This includes:
• Cracked or chipped glass
• Bent frame or deep dents (structural damage)
• Display faults (dead pixels, white spots, shadows, discoloration)
• Any functionality issue (touchscreen, buttons, camera, speakers, microphone, Wi-Fi, Bluetooth, charging port, Face ID / fingerprint)
• Non-genuine or replacement parts
• Visible engraving or permanent personalisation
If any of the above applies, the device will be graded accordingly.

3. Are there major scratches, dents, or signs of heavy use?
Marks clearly visible during normal handling, without tilting the device or inspecting it closely.
Examples include:
• Visible scratches on the screen
• Scuffed or worn frame edges
• Paint wear
• Light cosmetic dents (not structural)
• SIM tray damage or missing SIM tray (for physical SIM models)
Devices without a physical SIM tray (eSIM-only variants) are assessed separately and may fall under this category.

4. Are there any minor scratches visible only on close inspection?
Very light hairline scratches that are only visible when looked at closely or under direct lighting.
These are cosmetic only and do not affect performance.

Important: All devices are physically inspected upon arrival. If the selected condition does not match the actual device condition, a revised offer will be shared before proceeding.  

Our competitive prices are based on bids placed by dealers from across Europe. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform. 

We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition given by Renewd, you can choose to accept or refuse to trade your device. The last call is in your hand. 

Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy. 

Once you confirm your request to trade in your phone, you will receive an email containing instructions on how to schedule a drop-off.

If you face any challenges in contacting or finding the courier partner for shipping your device, please reach out to renewd.support@northladder.com for help.

After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins. (Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned).

If we do not receive your confirmation on the revised offer within 7 days of sending the price deviation offer, we will assume that you accept the revised price. Renewd will retain possession of your device and proceed to completing the trade-in Order. 

Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.  

The amount will be transferred to the bank account, details for which were provided at the time of placing the trade in order.  

Once the device is handed over to the courier, the trade-in process is considered to be in progress and cannot be reversed. However, if there is a difference between the condition you initially declared and the condition found during our evaluation, a revised trade-in value will be shared with you.
If you do not agree with the revised price, you will have the option to reject the offer within a defined window using the link provided in the re-quote email. Once rejected, we will arrange to return your device to you.
If the quoted price aligns with the customer’s self-evaluation, the trade-in will proceed automatically without needing further approval, and the device will not be returned.

Once your device arrives at Renewd’s evaluation facility, a thorough assessment is conducted to determine its condition. The revised price is based on this detailed evaluation, which considers key factors such as screen quality, body condition, battery health and overall functionality. 

After the evaluation is completed, we will email you the evaluation report along with the revised price offer. If you accept the new price, please confirm your acceptance using the link provided in the email. Should you decide not to proceed with the revised offer, you can reject the price quote through the same link, and we will arrange to return. 

We generally don’t ask for any document. But on a case to case basis, we may ask you to submit National ID for verification purpose.

The price of the device is solely based on the device itself and not on the box or any accessories included. 

If the item is received with a box or accessories, Renewd is not responsible for returning the box or any accessories included. 

You can contact Renewd at renewd.support@northladder.com 
 
Support is available Monday to Saturday, 10 am to 8 pm. 

You will receive a response within 24-48 hours. 

The device is evaluated based on the standard parameters. The price will be determined based on the actual condition of the device. It is important to accurately understand the condition and features of your phone or device to ensure a smooth and efficient process, as the condition of the device will affect the offered price.
Show more
Show less
Trade-in your device